Returns and Exchanges

We hope you’re completely happy with the merchandise you’ve ordered from us, but if you’re not, please return it. We want a chance to make things right!

The American Diabetes Association’s Return Policy

Our Guarantee: It is the policy of the American Diabetes Association to accept returns for a refund of the purchase price within thirty (30) days of receipt of your order. The materials must be in resalable condition. Returns should be accompanied by the receipt and/or order number.

Video, computer and audio materials are non-refundable once the seal is broken on the item. eBooks, PDFs, and other digital products are not eligible for returns. Products with custom embroidering or imprinting are non-refundable unless the item was received damaged. Please consult size charts for proper sizing and fit, and verify your imprint messages prior to ordering.